Penguin Fresh (“PF”, "we" or "us") is committed to protecting the personal information that we collect, use and disclose in the course of providing an informational site about our organization and our service offerings, in accordance with all applicable regulatory requirements, including applicable privacy legislation. This Privacy Policy sets out in general terms how we collect, use, disclose and protect the personal information of our clients, other individuals and our web site users ("you").

Personal Information

Privacy legislation in Canada defines "Personal Information" broadly as any information about an identifiable individual. In general, personal information does not include business contact information, including your name, title or position, business or business e-mail address, telephone or facsimile number.

Accountability

We are responsible under applicable privacy legislation for the personal information in our possession or control. This includes personal information we receive directly, such as from you or other individuals, and personal information we receive indirectly from you or others. We have established policies and procedures with the objective of protecting personal information and have appointed a Privacy Officer to oversee privacy matters for our firm. Our Privacy Officer can be reached at privacyofficer@penguinpickup.com.

What Personal Information Do We Collect?

The types of personal information we may collect about you include your name and home contact information, email address, information relevant to an individual's use of this website and other information incidental to the provision of services by this website.

Our Purposes for Collecting, Using or Disclosing Personal Information

General

By using this website, you acknowledge and agree that we may access, preserve, and disclose your Personal Information if required to do so by law or in a good faith belief that such access preservation or disclosure is reasonably necessary to: (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce this Privacy Policy, including investigation of potential violations hereof, (c) detect, prevent, or otherwise address fraud, security or technical issues (including, without limitation, the filtering of spam), or (d) protect against imminent harm to the rights, property or safety of Penguin Fresh, its users or the public as required or permitted by law.

Web site

Cookies - Cookies are small data files that are sent to your browser and stored on your computer's hard-drive when you visit certain web sites in order to "track" your visit to the site. We may, from time to time, collect non-personal information about you and your use of the site through the use of cookies. We do not match or correlate this information with any personal information that you submit on the web site. Some browsers can be set to reject all cookies; if you choose to modify your browser in this manner; all features of the web-site will remain available to you. We use cookies for language preference purposes and to analyze web-site usage. This information is used for no other purpose.

Links - Our web site may present links to other web sites. You should be aware that operators of linked web sites may also collect your personal information and information generated through the use of cookies when you link to their web sites. We are not responsible for how such third parties collect, use or disclose your personal information, so it is important to review their privacy policies before providing them with your personal information.

Service Providers

To the extent we enter into arrangements with service providers, agents and contractors to store, handle or process personal information on our behalf, such as for data processing, document storage, software support and office services, our policy will be to require such parties by contractual or other means to provide comparable privacy protection while the information is processed or handled by them.

Consent

We will obtain a website user's consent to the collection, use and disclosure of personal information about you, and the consent of other individuals where required by applicable privacy legislation. We assume that an individual has consented to our reasonable collection and use of personal information consistent with the purposes for which the information was given, when the individual initiates contact with us or voluntarily provides personal information to us.

Other than set out herein, we do not collect, use or disclose personal information without consent unless authorized or required by law to do so, such as in the following circumstances:

  • where a court order or subpoena is issued or a regulatory or other body with jurisdiction to compel production so requires;
  • when the information is publicly available within the meaning of applicable privacy legislation, such as in professional or other directories, in public registries, publicly-filed court records or information appearing in published form;
  • if we are required to disclose personal information to a lawful authority; or
  • as otherwise authorized by law.

Limited Collection, Use and Disclosure and Retention

We collect personal information by fair and lawful means and, wherever appropriate, directly from the individual. Wherever possible, we limit the amount of personal information we collect, use or disclose to that necessary and appropriate to provide our services. We limit the personal information we collect and use for customer relationship, to answer inquiries made by the public, sending you e-mails about our services and for the purposes of providing services related to our communications with you.

Statistics are gathered from e-mails in order to track the nature and generalized and non-individualized demographic information of inquiries. We never share, sell or rent this information to anyone. This information is only used for our internal purposes.

We keep records of the services provided by us in accordance with applicable regulatory requirements and professional standards. These records may include personal information. Our records are stored with safeguards against inappropriate or unauthorized access (see Safeguards).

 

REGISTRATION

By signing up and entering your email address on our site you are consenting to receive Penguin Fresh’s communication containing news, updates, and promotions.
If you register for an account, we will collect your name, email address, country, language, password, mobile phone number, IP-address, MAC-address, delivery address and your credit card number, expiry date, billing address and security code (see ‘Processing Payments’ below).
We will use your contact details to send you a welcoming email, to communicate with you in response to your inquiries, and to send you service-related announcements.

SERVICE INFORMATION

If you register for an account, we will collect information about your use of the Services including information about your orders and meal preferences. We use this information to enhance your experience, for example to suggest meals that we think you will enjoy.

PROCESSING PAYMENTS

If you register for an account, your credit card information is provided to our payment processing provider Shopify Payments by Stripe in order to process payments for your orders. Penguin Fresh itself only collects the first six (the BIN numbers) and the last four digits of your credit card number, the expiration number. We use this information to prevent fraud.

DELIVERY

If you order through Penguin Fresh, your address and contact information will be shared with our shipping partners.  At this time, our only shipping partner is Penguin Pick-Up.

 

MARKETING

If you opt-in to receive marketing communications from Penguin Fresh, we may use your contact details to send you general updates regarding Penguin Fresh news, special offers and promotions. You may opt-out of receiving these updates at any time by following the opt-out instructions in the communication.

GENERATING MANAGEMENT INFORMATION AND STATISTICAL DATA

Penguin Fresh uses your personal information in an anonymised and aggregated form to closely monitor which pages of the Website are most frequently visited and which features of the Service are used most, to analyze usage patterns and to determine where we should offer or focus our Service. We may share this information with third parties for industry analysis and statistics.

REFFERAL PROGRAM

If you choose to use our referral feature on the Website to tell a friend about our Service, you will be prompted to enter your friend's email address or mobile phone number or log into your preferred social network. If you elect to refer a friend, we will automatically populate a message for you to send to your friend inviting him or her to try the Service on your behalf, however the actual message will be sent via your mobile device or social network and you will be able to edit the final message before you send it. If your friend does not register for an account with us, we will delete your friend’s contact information.

Safeguards

We protect personal information in our files and document management systems from loss, misuse, unauthorized access and alteration by using physically secure facilities, password protection, standard security practices and tools and well-defined internal policies and practices.

Access to Your Personal Information

Individuals may review any personal information concerning themselves we have on file in our offices by contacting info@penguinpickup.com.

We will provide access to such personal information, subject to exceptions stipulated or required by applicable privacy legislation.

Challenging Compliance with this Privacy Policy

We will respond to complaints from individuals or questions about our compliance with this policy and with applicable privacy laws. We will investigate and attempt to resolve all complaints. To challenge our compliance with this policy please contact our Privacy Officer at the co-ordinates listed above.

If you have any questions or concerns about your privacy and our role in protecting it, please contact our Privacy Officer at the co-ordinates listed.

We reserve the right to change our Privacy Policy at any time by posting a new Privacy Policy on our web site.